Who this applies to
This policy explains how Pascat Graphics & Marketing ("we," "us") handles personal information in connection with Hi Rickey ("Rickey"), including this website, demo calls, and calls and texts Rickey handles for our business customers. When Rickey talks to people on behalf of one of our customers, that customer decides why and how the information is used, and we process it on their behalf under our agreement with them.
What we collect
- Information you give us: name, phone number, email, business name and type, and anything you tell us in a form, email, or call.
- Call and message content: audio recordings, transcripts, summaries, and text messages from calls and texts Rickey handles, including what callers say about their needs, appointments, and preferences.
- Call details: phone numbers, call times and lengths, call outcomes, and delivery status of texts.
- Browser voice demo: when you talk to Rickey in your browser, your voice is streamed to our AI provider so he can reply. We don't record or store browser voice conversations.
- Website chat: messages you send Rickey in the chat on this site, and any contact details you share there.
- Verification records: the phone number you verified, the time you verified it, and the demo you requested.
- Account and billing information for business customers. Card payments are handled by our payment processor; we don't store full card numbers.
- Voice samples a customer uploads to create a custom voice.
- Website data: basic technical information such as IP address, browser type, and pages visited, collected through server logs. See our Cookie Policy.
How we use it
- to answer and place calls, send texts, book appointments, and remember past conversations so repeat callers get better service;
- to verify phone numbers and prevent abuse of the demo line;
- to give our business customers their leads, recordings, and transcripts;
- to follow up with you if you asked us to (for example, after a demo call);
- to support, secure, bill for, and improve the Service; and
- to meet legal obligations and enforce our terms.
Text message privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. See our SMS Terms & Privacy.
How long we keep it
We keep call recordings, transcripts, and lead information for as long as the business customer's account is active, or [retention period, e.g. 12 months] for demo calls, unless a longer period is required by law. Verification records are kept as proof of consent for [period, e.g. 5 years]. When information is no longer needed, we delete or de-identify it.
Security
We use reasonable technical and organizational safeguards, including encrypted connections, access controls, and keeping carrier credentials on our servers rather than in browsers. No system is perfectly secure, and we can't guarantee absolute security.
Your choices and rights
You can ask us to access, correct, or delete your personal information, or to stop calling or texting you, by emailing [legal contact email]. Saying "stop calling" to Rickey, or replying STOP to a text, also works. Depending on where you live, you may have additional rights under state privacy laws, including the right to appeal a decision we make on your request. We won't discriminate against you for exercising your rights. If Rickey called you for one of our business customers, we may forward your request to that business.
Children
Rickey is for businesses and adults. We don't knowingly collect personal information from children under 13. If you believe we have, contact us and we'll delete it.
Changes
We'll post any changes here and update the date at the top. If changes are material, we'll give notice on this site or by email.
Contact
Pascat Graphics & Marketing
[mailing address]
[legal contact email]